How Australian firms are using AI in customer experience

Source: ComputerWeekly.com
Published: 2026-05-04
Category: Enterprise AI
Event Type: General News
Importance Score: 55

Summary

Australian technology leaders from MYOB, Guzman y Gomez, and Aware Super discussed the application of AI in reshaping customer experience and streamlining business operations at a recent Zendesk event.

Key Points

• Australian firms are actively using or preparing to use AI to enhance customer experience.
• MYOB, Guzman y Gomez, and Aware Super shared insights on AI application.
• The focus areas for AI implementation include customer experience and operational efficiency.
• The discussion took place at the Zendesk Future of Service event in Sydney.

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Source

https://www.computerweekly.com/news/366642624/How-Australian-firms-are-using-AI-in-customer-experience